Salon policies

Appointments are reserved just for you, so we ask for at least 24 hours notice for any cancellations.

Forgotten or late-canceled appointments keep us from serving other clients. We confirm appointments 48 hours in advance so open times can be offered to others.

Appointments are secured with a credit card hold. Your card is not charged at booking. Cancellations with less than 24 hours notice, and no-shows, are charged 100% of the scheduled services. Clients who no-show must pay for the missed service before booking again. If you have an extenuating circumstance, please ask to speak with our Leadership Team.

You will receive a reminder by text or email 7 days before your appointment (or at booking if it is within 7 days), and a confirmation request 48 hours before. Please click CONFIRM.

Services are not refundable. If you are not satisfied with the quality of your service, contact us within 7 days to schedule a correction at no charge, for the original service and with the same provider. Changing your mind about a service you received is not covered; a new appointment can be booked at standard prices.